These terms and conditions apply to all tours/safaris/trips and excursions offered by Panora Tours and Safaris Ltd. Hereby also referred to as The Company/Safari Company to clients/guests / passengers.
TRAVEL DOCUMENTS
It is of utmost importance that you thoroughly check your visa requirements before your intended date of travel. Panora Tours and Safaris Ltd will not be held responsible should the necessary visa requirements not be fulfilled. The client should have the necessary valid travel documents like passport, visas, vaccination certificates, etc.
We won’t be liable to refund fare or compensation if client is refused entry into a country for any reason.
BOOKING AND PAYMENT
All reservations can be made by email, phone or coming to our offices. Bookings are only confirmed after a 50% deposit of the total amount has been paid. The balance should be paid to not later than 45 days before the start of the tour/safari. Payment should be made in full for all bookings made in less than 45 days before the tour.
The payment is NET of all bank charges, both on sending and receiving. All payments should be made either by cheques, Lipa na M-Pesa, Visa, Master Card via Telegraphic Transfer to Panora Tours and Safaris Ltd bank account to be provided. Credit card payments will attract a 5% bank surcharge. Should a cheque issued by the client be returned by the bank for any reason the client shall replace within seventy-two {72} hours with certified funds. Returned Cheque will be charged USD 50.00 Let us know which payment method is preferable; for credit card payments we will send you a link to enable you pay online.
CANCELLATION POLICY
Cancellation or reduction in the number of days must be notified in writing and will take effect the day it is received by Panora Tours and Safaris Ltd.Cancellation fees will be due and payable as below:
1. Between 61 & 75 days, 15% of the total cost will be charged
2. Between 45 & 60 days, 25% of the total cost will be charged
3. Between 31 & 45 days, 50% of the total cost will be charged
4. Between 30 days & a ‘No Show’ 100% of the total cost will be charged.
No refund is available for cancellations after commencement of tour arrangements or on any services not used.
TRAVEL ARRANGEMENTS.
All travel arrangements, such as flight bookings, reservation of hotel accommodation, reservation of motor transport, etc. made by Panora Tours and Safaris Ltd are subject to the booking conditions and cancellation provisions of the supplier of the services, transport and accommodation, etc. and we reserve the right to amend our rates in the event of changes in direct costs to us.
CHANGE OF BOOKING
After the booking has been confirmed, should you wish to change to an earlier departure date or postpone your departure, you may do so subject to availability.
INSURANCE
Client should have Comprehensive travel and medical insurance covering his/her personal requirements. This insurance should include cover in the respect of, but not limited to, the following eventualities: cancellation and curtailment of the safari and services booked, emergency evacuation expenses, medical expenses, repatriation expenses, damage/theft/loss of personal baggage, money and goods. The Safari Company, including their representatives, employees and agents will take no responsibility for any costs, losses incurred or suffered by the guests, or guest’s dependents or traveling companions, with regards to, but not limited to, any of the above mentioned eventualities. Guests will be charged directly by the relevant service providers for any emergency services they may require. Please note that credit card travel insurance is inadequate for a safari. The choice of insurer is the sole discretion of the client.
HEALTH
The client acknowledges being aware of the proposed itinerary and it is the client’s obligation to ensure that he/she is medically fit and able to embark upon such a tour. If sickness or accident interrupts a tour, Panora Tours and Safaris Ltd shall not be liable for any cost or expense arising there from, except if such sickness or accident was caused by the operator’s willful act or gross negligence. The Company shall not be liable for any refund, either in total or partial.
Please advice us well in advance, should you have any special dietary requirements.
INDEMNITY
Panora Tours and Safaris Ltd acts as an agent in packaging tours and travel arrangements utilizing the products of various travel suppliers. The company makes every effort to engage quality suppliers among the airlines, hotels, tour operators and other service providers to ensure that the various services making up the different tours will be carried out efficiently and as specified it does not have direct control over the provision of services of the operator, the supplier, the operator’s or supplier’s servants and shall not be liable for any loss, damage, injury, additional cost, delay, irregularity that may be occasioned by any error or default, act or omission of any supplier in carrying out the arrangement of any tour or otherwise in connection therewith, except in the case of willful negligence or a willful act or omission.
Travellers shall be solely responsible for complying with the formalities required by police, customs, health and all other authorities at the point of departure, at the destination and whilst in transit.
The Company may at its discretion and without liability or cost to itself at any time decline, cancel or terminate the guest’s booking in the event of illness, illegality, non-payment of any amount due by the client, or if client interferes with any other member of any group and/or causes any disturbance or nuisance, the client shall in such circumstances not be entitled to any refund. The client undertakes and agrees that he/she will, at all times, comply to a reasonable code of conduct during the safari and will not in any way constitute a nuisance to the other persons on tour
Should the company appoint a tour leader or guide in respect of any tour, then the client must accept all reasonable instructions of such tour leader or guide.
The client acknowledges that the services arranged by the Panora Tours and Safaris Ltd, whether in civilized or remote areas by plane, vehicle, train, boat, horseback, other conveyance or by foot, contains inherent risks of injury, illness, death, or loss and damage to property, which may be caused by forces of nature, accidents, wild animals, negligence of others, and other causes known or unknown. The tourist acknowledges that such risks may be present at any time before, during or after the tour and that medical service and facilities may not be readily available during the tour. The customer expressly assumes any and all risks with respect to the activities and circumstances described herein and Panora Tours and Safaris Ltd will not liable on account of any losses, claims, costs, liabilities or damages.
Panora Tours and Safaris Ltd shall in no circumstances be deemed to be the agent of the passenger or of the supplier of any service.
The client is aware that the itineraries are flexible and will depend on local conditions. The Company shall not be liable for any loss, damage, or expense of any nature whatever suffered by the client or any traveller arising from the loss of or any damage to any property; the cancellation or curtailment of any tour; sickness, quarantine, weather conditions, war, strikes, riots and/or any other cause of any nature whatever, however caused and whether as a result of the company’s negligence or otherwise.
Panora Tours and Safaris Ltd believe that the contents of this website are correct at the time of publishing, but all prices and services are subject to change or withdrawal without notice. The Safari Company will not be responsible for loss or damage arising from any errors or omissions contained in its website, literature or information sources.
PASSENGER RESPONSIBILITY
Passengers must not carry any unlawful articles or substances while traveling. If any passenger offends against the prohibitions set out herein, the operator will be entitled to immediately exclude from the tour the offender who will be responsible for his or her own repatriation and all costs thereof. The operator will under no circumstances assist any such offender in any dealings or negotiations with any authority. Jurisdiction In all matters where it is or may be necessary to have recourse to the Court, the Courts of the Republic of Kenya shall have sole jurisdiction to the exclusion of the Courts of any other country and the prevailing law of the Republic of Kenya shall prevail.
PRICE INCREASE
The Safari Company reserves the right to increase their tour fares due to any increase in airline tariffs, fuel costs, game reserve entry fees, fluctuation of exchange rates, government actions and other factors beyond the companies control. The company will use its best endeavors to provide all tours as confirmed, reasonable changes in the itinerary may be made without notice if necessary.
RESERVE ENTRY & CONCESSION FEES
Reserve Entry & Concession fees are payable at the time of reservation and are subject to change upon short notice as they are controlled by the Kenyan Wildlife Service or other facility officers. Any changes will be passed on in full even for pre-paid clients. In most cases the reserve, park and concession fees will be included in the total cost, unless indicated otherwise.
ALTERATION OF ROUTES AND SUBSTITUTION OF ACCOMMODATION
The company reserves the right to alter or substitute routes,meals, accommodation, itineraries, tours, services, vehicles and arrangements in case of conditions beyond our control. Such cases like/ but not limited to road conditions, weather, mechanical breakdown, accident, border closure, local politics or a multitude of other factors. In case of alterations, the leader will decide on the best alternative based on the best interests of the clients. We will do everything possible to minimize the effect, but we can’t be responsible for the results of changes or delays. The Company takes every care to ensure that itineraries are followed to the letter but unforeseen circumstances may necessitate changes. We accepts no liability due to the alteration of routes or substitution of properties. Where properties or services are substituted, we will offer substitutes of equal value and standard and inform the client of any known changes before departure.
The Company shall have the right at any time at its discretion to cancel any safari and services or the remainder thereof or make alterations in route, accommodation, price or other details and, in the event of any safari and services being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred including but not limited tothe cost of flying back home, alternative accommodation, food, personal expenses and all resulting costs are to be borne by the client
FLIGHTS AND TRANSFERS
For internal flights within Kenya guests are advised to pack in soft bags with a maximum of 15kg per person. Transfers to additional destinations can be arranged and vary in price and duration depending on the length of the journey and the condition of the access roads.
INTERNATIONAL AND DOMESTIC AIR BOOKINGS
Reconfirmation of flight bookings is the responsibility of the traveller. As tour arrangements may be booked to connect with international and domestic air flights it is your responsibility to keep us updated as to your flight times and numbers.
DISPUTES
Any claim or dispute which may arise between client and the company including any claim for loss or damage due to injury to person or property or any other, must be brought to the attention of Panora Tours and Safaris Ltd prior to the client’s departure in order to finalize the issues on the ground at the time. Where this is not possible then they are to be followed up in writing no later than 14 days after departure where the Kenyan legal system will be adhered to exclusively.
DISCLAIMER
By attending our trips,we need your consent to be photographed,filmed and/or recorded as a member of the entourage. Any/all use and distribution of all photographs/videos and any other recorded materials can be used without any form of payment to you. In use of such materials, Panora Tours and Safaris shall not be liable for any injury,damages or loss that may arise.
PAYMENT OF A DEPOSIT WILL INDICATE AN ACCEPTANCE OF THESE BOOKING CONDITIONS BY THE PASSENGER/CLIENT.
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